Delivery Policy
Last updated: 15 September 2026
At Homespiration, we want your order to arrive safely and with as little hassle as possible. As many of our products are large, heavy or fragile, delivery methods and timescales may vary depending on the product, manufacturer and delivery location.
Please read this Delivery Policy before placing your order.
1. About Us
Homespiration is a trading name of ALEG Group Limited, a company registered in England and Wales.
Company name: ALEG Group Limited
Company number: 17443675
Registered office: 128 City Road, London, United Kingdom
Trading name: Homespiration
Email: support@homespiration.co.uk
References in this Delivery Policy to "Homespiration", "we", "us" or "our" mean ALEG Group Limited trading as Homespiration.
2. Delivery Areas
We currently deliver to eligible addresses within the United Kingdom.
Delivery availability, charges and timescales may vary depending on your location, the product ordered and the delivery service available.
Certain locations, including some remote areas, islands, Northern Ireland and parts of the Scottish Highlands, may be subject to additional delivery charges or restrictions.
Where an additional delivery charge applies, this will be communicated before your order is dispatched where it has not already been displayed at checkout.
If we are unable to deliver to your address, we will contact you as soon as reasonably possible and provide a refund for any affected products where an alternative arrangement cannot be agreed.
3. Delivery Charges
Delivery charges, where applicable, will be displayed at checkout or otherwise communicated to you before your order is confirmed.
Any free-delivery promotions are subject to the conditions stated on our website and may exclude certain products or delivery locations.
Additional charges may apply to specialist, oversized, pallet or remote-area deliveries.
We will not impose additional delivery charges after your order has been accepted without informing you and obtaining your agreement where required.
4. Delivery Times
Estimated delivery times may vary between products and manufacturers.
An estimated delivery timeframe will be displayed on the relevant product page, at checkout or communicated to you following your order.
Unless a different delivery period has been agreed with you, we will deliver your goods within the period required by applicable consumer law.
Please note that estimated delivery dates are not guaranteed unless we have expressly agreed that delivery by a particular date is essential.
If there is a significant delay to your order, we will contact you as soon as reasonably possible.
5. Orders Containing Multiple Products
If your order contains multiple products, they may be supplied by different manufacturers or dispatched from different locations.
As a result, products within the same order may arrive separately and on different dates.
Where appropriate, you may receive separate delivery information for each part of your order.
You will not be charged additional delivery fees solely because we choose to split an order into multiple deliveries.
6. Large, Heavy and Pallet Deliveries
Many products sold by Homespiration, including fireplaces, electric fires, stoves and other large home products, may require specialist or pallet delivery.
These deliveries may differ from standard parcel deliveries.
Depending on the product and courier, delivery may be made to the kerbside or another suitable accessible point at the delivery address.
Unless specifically stated otherwise, customers should not assume that delivery includes carrying the product into the property, upstairs, to a particular room, installation or removal of packaging.
Please check the delivery information shown on the relevant product page.
7. Access to Your Property
Before placing an order for a large or heavy product, please ensure that there is suitable access to the delivery address.
This may include checking:
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road access for large delivery vehicles;
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driveway or property access;
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gates and entrances;
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door widths;
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hallways;
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staircases;
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lifts;
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low bridges or restricted roads; and
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any other potential access restrictions.
You should also check the dimensions and weight of the product before ordering.
If you are aware of any access restrictions that may affect delivery, please contact us at support@homespiration.co.uk before placing your order or as soon as possible afterwards.
8. Arranging Delivery
For certain large or specialist deliveries, the courier, manufacturer or delivery partner may contact you directly to arrange a suitable delivery date.
Please ensure that the telephone number and email address provided when ordering are correct.
Where a delivery appointment has been arranged, someone must be available at the delivery address to accept the goods.
Please follow any delivery instructions provided by us, the manufacturer or the courier.
9. Failed Deliveries
If a delivery cannot be completed because:
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nobody is available to accept an arranged delivery;
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incorrect delivery information has been provided;
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the delivery address is inaccessible;
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access restrictions were not disclosed to us where they would reasonably affect delivery; or
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you refuse delivery without a valid reason,
the product may be returned to the delivery depot, manufacturer or supplier.
Where permitted by law and where the failed delivery was caused by circumstances within your reasonable control, you may be responsible for reasonable additional costs incurred in arranging redelivery.
We will inform you of any applicable charges before arranging another delivery where reasonably possible.
Nothing in this section affects your statutory rights.
10. Checking Your Delivery
We strongly recommend inspecting the goods and packaging as soon as reasonably possible following delivery.
For large or fragile products, please check for obvious signs of transit damage.
Where practical, please retain the packaging until you are satisfied that the product has arrived in good condition.
If you notice visible damage, please make a note with the delivery driver where the delivery service allows you to do so.
You should then contact us as soon as possible at:
Please include:
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your name;
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order number;
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details of the damage; and
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clear photographs of the product and packaging where reasonably possible.
Providing this information helps us investigate the issue quickly with the courier, supplier or manufacturer.
Failure to report damage immediately does not remove any statutory rights you may have in relation to damaged or faulty goods.
11. Incorrect Items
If you receive an item that you did not order, please contact us as soon as reasonably possible at:
Please provide your order number and, where possible, photographs of the item received.
Where we have supplied the incorrect product, we will arrange an appropriate remedy and will cover reasonable return or collection costs where required.
12. Missing Items
If your order appears incomplete, please check any delivery information you have received, as products from the same order may be delivered separately.
If you believe an item is missing, please contact:
Please provide your order number and details of the missing product.
We will investigate this with the relevant courier, manufacturer or supplier.
13. Delayed Delivery
Occasionally, deliveries may be delayed due to circumstances such as:
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severe weather;
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transport disruption;
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courier delays;
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manufacturer or supplier delays;
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stock shortages;
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industrial action; or
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other circumstances outside our reasonable control.
Where we become aware of a significant delay, we will aim to keep you informed.
If delivery is delayed beyond the period required by applicable consumer law, you may have additional rights, including the right to cancel in certain circumstances.
Nothing in this Delivery Policy affects those statutory rights.
14. Do Not Arrange Installation Too Early
We strongly recommend that you do not book an installer, tradesperson or installation appointment until your goods have arrived and you have checked that they are correct and free from obvious damage.
Delivery dates provided before delivery are estimates unless expressly agreed otherwise.
Homespiration will not be responsible for avoidable costs associated with installers or contractors booked before delivery where the delay or issue is outside our reasonable control, except where we are legally responsible for those losses.
Nothing in this section limits any rights or remedies you may have under applicable consumer law.
15. Installation
Unless expressly stated on the product page or included as part of your order, delivery does not include installation.
Certain products may require installation by an appropriately qualified or competent professional.
Please refer to the manufacturer's instructions and applicable regulations before arranging installation.
16. Change-of-Mind Returns
Delivery and returns are separate processes.
If you wish to return a product because you have changed your mind, please refer to our Returns & Refund Policy.
Customers will generally be responsible for the direct cost of returning change-of-mind purchases where permitted by law.
Large products may require specialist or pallet transport, meaning return costs can be considerably higher than standard parcel postage.
Any required information regarding the expected cost of returning products that cannot normally be returned by post will be provided in accordance with applicable consumer law.
17. Faulty or Damaged Goods
If goods are faulty, damaged, incorrect or not as described, your statutory rights are separate from the change-of-mind return process.
Where Homespiration is legally responsible for the issue, we will provide the appropriate remedy in accordance with applicable consumer law.
This may include repair, replacement, collection, price reduction or refund depending on the circumstances.
Where we are legally responsible for a return, we will cover reasonable return or collection costs.
18. Risk During Delivery
Responsibility for goods will normally pass to you when the goods are delivered into your physical possession or to a person identified by you to receive them, subject to applicable consumer law.
Where we have arranged the courier or delivery service, responsibility for the goods does not normally pass to you merely because the goods have been handed to that courier.
19. Changes to This Delivery Policy
We may update this Delivery Policy from time to time to reflect changes to our delivery services, suppliers, business or applicable law.
Any changes will be published on our website with an updated revision date.
Changes to this policy will not retrospectively remove rights that apply to an existing order.
20. Contact Us
If you have any questions about delivery or need to tell us about access requirements, please contact:
Homespiration
A trading name of ALEG Group Limited
Company number: 17443675
Registered office: 128 City Road, London, United Kingdom
Email: support@homespiration.co.uk
Last updated: 15 September 2026